Frequently Asked Questions

Answers to Your Questions

Here you will find answers to the most frequently asked questions. If your question is not listed, please feel free to contact us.

Booking & Payment

How can I book?

You can easily book via Booking.com. Simply click the "Book" button on your preferred apartment.

What payment methods are accepted?

Payment is processed through Booking.com. Various payment methods such as credit card, PayPal or bank transfer are available there.

Can I cancel for free?

The cancellation conditions can be found when booking on Booking.com. We offer flexible cancellation policies.

Arrival & Check-in

When is check-in and check-out?

Check-in is from 3:00 PM, check-out until 10:00 AM. If needed, we can offer flexible times by arrangement.

How do I get the key?

After booking, you will receive detailed instructions for self-check-in. A key safe enables flexible arrival.

Is there parking available?

Yes, free parking spaces are available directly on the property.

During Your Stay

Is there WiFi?

Yes, free WiFi is available in all apartments.

Are pets allowed?

Pets are allowed in the large apartment (110 m²) by prior arrangement. Please indicate this when booking.

Is breakfast offered?

Our apartments are equipped for self-catering. You will find bakeries and supermarkets nearby.

Is smoking allowed?

All our apartments are non-smoking. Smoking is permitted in the outdoor area.

Other

Is final cleaning included?

Final cleaning is included in the price. We only ask you to leave the apartment swept clean.

Are bed linen and towels provided?

Yes, fresh bed linen and towels are included in all apartments.

House Rules

Please observe our house rules

Check-in

3:00 PM - 11:00 PM

Please inform us in advance of your arrival time.

Check-out

8:00 AM - 10:00 AM

Smoking

Smoking is not permitted in the accommodation.

Parties

Parties and events are not allowed.

Pets

Pets are not allowed.

Pets may be allowed in the large apartment (110 m²) by prior arrangement.

Children & Beds

Children of all ages are welcome.

Crib available on request (0-3 years, free of charge)

Quiet Hours

Please observe quiet hours from 10:00 PM to 7:00 AM.

Cancellation / Prepayment

Please refer to the booking conditions on Booking.com for cancellation and prepayment policies.

Special requests are welcome - let us know when booking!